Customer FAQ on GM’s Chapter 11 Filing
(source: www.gmreinvention.com)
What does this mean for GM’s current customers and future car buyers?
For our current customers, GM will succeed and win by taking care of you every day. There will be no interruptions in GM’s ability to take care of our customers and honor customer programs, warranties and provide replacement parts. In fact, GM has asked the court for specific orders authorizing GM to honor customer warranties and programs as it always has.
You should have total confidence that:
- Our products are safe and sound.
- We will honor your existing warranty.
- GM dealers will have the same access to replacement parts as they always have.
- Customers of discontinued brands or dealerships that have closed as part of GM’s viability initiative will continue to be supported by other GM dealerships.
- Customer promotions and incentives will continue without interruption.
- You do not need to do anything differently regarding your warranty.
- There is no impact on OnStar service; your OnStar subscription will remain in place.
- GM continues to have a nation-wide network of Goodwrench technicians trained to perform maintenance and repairs on your GM vehicle.
This is good news for customers who want to buy cars from an automaker with an award-winning lineup of cars and trucks with rock-solid warranties and other customer-support programs, one that is a leader in green technology, and one that has a promising future. All customers should have confidence in New GM’s ability to serve the needs to customers in every way, including the commitment and ability to honor warranties for many years to come.
Will New GM honor customer warranty claims?
Yes. GM will succeed and win by taking care of our customers every day. New GM will assume the obligations to support the express warranties issued by GM to its customers.
Can we expect to see new products and technologies in GM’s future portfolio?
Yes. GM will continue to make a significant investment in future products and new technologies. The New GM will have a number of key vehicle launches in 2009 and 2010, including:
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Chevrolet Camaro, a dramatic, moderately priced sport coupe with highway fuel economy of up to 29 mpg.
- An all-new Buick LaCrosse premium midsize sedan.
- The luxury midsize Cadillac SRX crossover and CTS Sport Wagon.
- The Chevy Equinox and GMC Terrain, midsize crossovers with class-leading highway fuel economy of 32 mpg.
- The Chevy Cruze, GM’s new global compact car.
- The revolutionary Chevy Volt, an extended-range electric vehicle that can travel up to 40 miles on battery power alone.
What happens to my GM Card Earnings?
Your GM Card Earnings will continue to be honored in accordance with the Program Rules. You can keep using your Card at more than 18 million outlets where MasterCard is accepted to accumulate Earnings and redeem them toward eligible, new GM vehicles.
Who can I contact with additional questions?
Customers with questions may call - 1-866-405-4005